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hotel chains

Hotel Chain Housekeeping Goes High-Tech with UV Light

By SHANNON KELLY

We’ve all seen one of those news-program exposés on the filth in hotel rooms that can’t be seen by the naked eye. Best Western is determined to never be the target of this type of “gotcha” again, by arming its cleaning staff with UV inspection and sterilization technology. (more…)

Leading Hotel Chains Adding Online Guest Reviews to Websites

Hilton is planning to add customer reviews to its website by the end of 2012 (Photo: Hilton Vancouver Airport)

Back in October, Starwood Hotels started including guest reviews on its website and since then, Marriott has done the same. Now it seems that Hilton, Radisson and the world’s largest hotel group, InterContinental, will also feature guest reviews on their sites. (more…)

Starwood Hotels Introduces Online Guest Reviews

Guests can now review W hotels and other Starwood properties online (Photo by hkpuipui99)

In a first for a hotel company of its size, Starwood Hotels—whose brands include Sheraton, Westin, Le Meridien and W Hotels—launched a guest review function on its websites last week that allows guests to post comments, both good and bad, about their stay. Reviews are publicly visible on each hotel’s website and can also be shared on Twitter and Facebook. (more…)